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Employees only need a recent Web browser to access and work with SugarCRM. This makes life a lot easier, as SugarCRM management is centralized, and you don't need to worry about upgrading or maintaining each employee's computer. Note that SugarCRM comes in both a community edition and paid editions that have per-seat support fees.

If you want to lock customers into your service, get ready to hand them the keys to their data. That was the point hammered home in a talk today at GigaOM’s Structure conference that included SugarCRM CEO Larry Augustin, Eucalyptus Systems CEO Marten Mickos and Kim Polese, founder and CEO of SpikeSource. ugustin described a scenario where this would matter in the marketplace. “If all your data is at one place in the cloud, and all of a sudden that data goes away,”

Open source customer management software provider SugarCRM is pledging investment to its European operations, having seen the business grow 50 per cent year-on-year thanks to the addition of 400 new customers in the first quarter of 2010. SugarCRM is hoping to capitalise on its momentum by opening a new Paris office, expanding its Munich head office and appointing software veteran Tom Schuster as EMEA general manager

Customers have begun to unleash the social CRM power of Sugar 6, the most intuitive, flexible and open CRM on the planet. These new tools, integrations and out-of-the box capabilities in Sugar 6 extend SugarCRM’s leadership position in driving the value of timely and contextual data within social networks and applications to its customers.

SugarCRM, the world's leading provider of open source customer relationship management (CRM) software, today announced that Larry Augustin, CEO of SugarCRM, is scheduled to participate in a panel discussion titled, “SaaS and Open Source” on Thursday, June 24 at Structure 2010. This year’s event will celebrate cloud computing and recognize that it’s just one part of the fabric that makes up the global compute infrastructure companies rely on daily. From broadband to hardware and software, the event will look at the whole picture and predict the directions the industry will take.

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QAS for SugarCRM verifies and standardizes prospect and customer addresses in real time. This accurate data allows for more effective communications, improved demographic profiling capabilities, and timely sales and marketing follow-up. Users also will recognize a significant reduction in returned mail and any associated operational costs.

Business customers who prefer the open-source software route will find much to like in Sugar Professional 6 (Beta). With the latest version, SugarCRM addresses a common user complaint: a too-busy home screen that made it difficult to figure out what to focus on. The new version includes a much cleaner home screen that focuses more on current processes and workflow. It utilizes a combination of AJAX and other recent Web development capabilities. The rest of SugarCRM's package remains as powerful as ever.